Privacy Policy

Last updated: 24/05/2025

At MM Housekeeping Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website mmhousekeeping.co.uk (“Website”) and our cleaning or housekeeping services (“Services”).

1. Who We Are

Company Name: MM Housekeeping Ltd
Website: https://mmhousekeeping.co.uk
Email: mmhousekeepingltd@gmail.com
Data Controller: MM Housekeeping Ltd

We are a family-run cleaning company based in Cardiff, UK, offering domestic cleaning, deep cleans, end-of-tenancy cleans, and housekeeping services.

2. Information We Collect

We may collect and process the following personal data:

Contact details: Name, address, phone number, and email address
Booking details: Service type, date, time, and property information
Payment information: Processed securely through third-party providers (we do not store card details)
Website usage data: IP address, browser type, and interactions with our site (via cookies)
Communications: Emails, phone calls, or messages you send to us

3. How We Use Your Information

We process your data for the following purposes:

To provide and manage bookings and services
To communicate with you regarding your appointments or enquiries
To process payments and invoices
To improve our services and website functionality
To comply with legal obligations (e.g., record-keeping)
To send occasional service updates or offers (with your consent)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: To deliver cleaning services you have booked
Legitimate interests: To manage and grow our business responsibly
Legal obligation: To comply with UK laws and regulations
Consent: For marketing communications, which you can opt out of anytime

5. Data Sharing

We do not sell your data. We may share information with:

Trusted employees and contractors who deliver services
Third-party service providers (e.g., payment processors, website hosting)
Regulators or authorities, if required by law

All third parties are required to respect your privacy and keep your data secure.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Typically, service records are kept for 6 years.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to data processing
Withdraw consent for marketing communications
Request a copy of your data in a portable format

To exercise these rights, email us at mmhousekeepingltd@gmail.com.

8. Cookies

Our Website may use cookies to improve your browsing experience and understand visitor behaviour. You can manage or disable cookies in your browser settings.

9. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, use, or disclosure.

10. Links to Other Websites

Our Website may contain links to other websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the “Last Updated” date.

12. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: mmhousekeepingltd@gmail.com
Address: 2 Clos Y Gadwyn, Cardiff, CF5 2FB